Return & Refund Policy
At Zesto, we stand behind everything we make. If something isn't right, we'll make it right.
Returns We accept returns within 14 days of delivery for items that are unused, in their original packaging, and accompanied by proof of purchase. To initiate a return, please contact us at [your email address] with your order number and reason for return.
Defective or Damaged Items If your item arrives damaged or is defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Change of Mind Returns We understand that sometimes things don't work out. For change-of-mind returns, the cost of return shipping is the responsibility of the customer. Items must be returned in original, unused condition.
Non-Returnable Items The following items cannot be returned:
Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–7 business days back to your original payment method.
Exchanges We're happy to exchange items for a different size or variant where available. Contact us to arrange an exchange before sending anything back.
Your Statutory Rights This policy does not affect your rights under the Consumer Protection Act 68 of 2008. If a product is defective, you are entitled to a repair, replacement, or refund within 6 months of purchase.
Contact Us For any returns queries, reach us at [your email address] or [your phone number].